QUESTIONS? WE HAVE THE ANSWERS
DO YOU SUPPLY THE BIKE?
Yes, most our guests don't bring their own bikes on the plane!
WHAT DO YOU DO?
We provide bikes and an experienced Tour Guide to ride you on one of our Private or Public Tours.
We make stops to talk about the history of the neighborhoods you will be visiting or the sites you will see.
Some of our tours make stops at local shops like Chocolate Factories for free samples. Other tours have all inclusive prices, providing tastes of Beers or Lunch on the Beach!
AT WHICH TIME SHOULD I ARRIVE?
Please arrive 20-30 minutes before the tour begins, so that we can get set up.
Adjusting your seat and getting you on the right bike is important to us.
The guide will also need to go over safety and answer any questions you may have.
Also, we need time to greet you and shake your hand!
DO I HAVE TO BE AN AVID CYCLIST TO BOOK YOUR TOUR?
No, we ride at a pace of 6 to 8 miles per hour and make stops to take pictures.
Our tours average 10-15 miles and we bike mostly on Bike Paths with very few hills.
Biking laws and Bike Routes in NYC have changed dramatically in the past couple of years and cycling is now safer than ever.
If you would like a more aggresive tour, we can arrange a private tour for you.
And when you arrive, if you feel uncomfortable about cycling, we DO NOT want you to go out. We will issue you a refund on the spot or place you on an easier ride.
WHAT ARE THE AGE REQUIREMENTS?
13 and Up on our Public Tours. We can arrange private tours for ages 7-12 if you give us the heads up as we do have smaller bikes.
WHERE DO YOUR TOURS BEGIN?
Our Brooklyn Tours begin in Dumbo, Brooklyn.
The developement in this waterfront area of Brooklyn is outstanding and ongoing.
We chose to start and end our Brooklyn tours here. You will see why when you do the tour.
Our Lower Manhattan & Central Park Tours start near South Street Sea Port from Manhattan Mini Storage located at 220 South Street.
Our Bronx-Harlem Tours start and end in Harlem:
Extra Space Storage Facility 485 W 129TH ST, NEW YORK, NY 1002
WHAT IS YOUR REFUND POLICY?
100% Refund Garanteed. No questions asked if you cannot make the tour or we are unable to reschedule you.
Our only exceptions are "NO SHOWS" and "NO CALLS"!
You booking confirmations may tell you otherwise as these are policies from many of our booking partners; but we have NEVER NOT given a refund or helped our guests aquire one from one of our third party partners.
WHAT IS YOUR RAINY DAY AND BAD WEATHER POLICY?
Riding in the rain or snow is not fun for us!
But as New Yorkers, we have been taught to endure inclement weather. The weather in NYC can change from minute to minute. During the summer months quick showers can be expected without warning.
We do want you to enjoy your booking with us, so if poor weather will destroy your time with us, we completely understand. Our refund policy is easy. Your tour will be refunded if you cannot ride.
Email or call us, so that we can re-book your tour for a different time or day.
If we dont hear from you, please show up on time and be ready to ride! No calls and no shows are our only exception to our refund policy.
We will not be able to promise a refund or a rescheduled tour.
If the weather is extremely poor and we decide to cancel, we will give you the option to reschedule or issue you a full refund.
DO YOU OFFER GROUP DEALS OR ANY DISCOUNTS?
We can arrange something that works for us! Give us a shout!
Our private tours can accommodate up to 10 people. We offer 25% Discounts on groups over 15...
Please email us with questions.
WHAT SHOULD I BRING AND WEAR?
Pay attention to the weather!
We strongly recommend that you NOT wear lose clothing while riding a bike.
We have bike racks, but bulky purses or those expensive cameras are not the best things to bring.
We can store items for you in our secured storage facility if you decide not to bring them on the ride, but please arrive 30 minutes ahead of time so that our tour guide can accommodate you.
We do not have water for sale or snacks.
We do have a bathroom at the storage facility, but please make this a last resort when arriving.
CAN I BOOK A TOUR FOR JUST MY FRIENDS OR FAMILY?
We would love to meet your family and buddies!
Book a tour for 8-15 people on one of our regularly scheduled tours and we might be able to close that day just for you.
If you want an exclusive tour catered to whichever part of the city you’d like to see, email us at letmeride@brooklyngiro.com
We book private and custom tours all the time. It keeps our rides interesting.
WHAT IF I CANNOT FINISH THE TOUR, CAN I LEAVE?
Perhaps!
If you do decide that you cannot finish, you must be able to return our bike before the end of the tour at our storage facility and leave the bike locked.
The bike we provide to you is your responsibility during the tour.
We may charge $350 if the bike is lost or stolen.
SHOULD I TIP THE GUIDES?
That’s a strong YES!
Some companies will "tip-toe" around this topic, but we're here to give you a straight answer!
Tipping is customary is the United States!
Many of our guides work in the Hospitality and Tourism Industry.
Much of our guide’s income depends on the tips you provide.
DO THE TOURS ALWAYS END ON TIME?
Not always.
We may have to fix a flat or a chain. The group may be inexperienced cyclists. It can be unpredictable.
And on rare occasions for smaller groups, we’ve been known to make detours depending on the interests or wants of the group.
It depends on how much fun we are having and the availability of the tour guide.
Many of our trips have ended with post drinks, great pizza, or coffee on colder days - but usually we return within a reasonable time.
Plan on 15-30 minutes post scheduled tour end.
READ OUR WAIVER
Brooklyn Giro LLC - Bike Tours
Sponsored by: Brooklyn Giro LLC. Regarding the above excursion, I, for myself, my heirs, executors, administrators and assigns, waive and release any and all claims for damages, for death, personal injury or loss of property which I may have or which may accrue to me as a result of my participation.
I discharge and release above named sponsors, their respective agents, boards, commissions and any other involved municipalities, and employees and representatives of the foregoing, from all liability arising out of or connected in any way with my participation in this excursion, whether or not it is caused by the negligence of any of the above parties.
I acknowledge that this excursion may involve risks, including risks associated with the conditions of the road, the risk of falling, collision with other bicyclists, motor vehicles or stationary objects. My participation is voluntary and done at my risk. I voluntarily assume all risks of loss, damage or injury that may be sustained while participating in this excursion. I attest that I am sufficiently trained for bicycling and I recognize that bicycling can be physically demanding.
I understand and agree that medical or other services rendered to me by or at the insistence of any of the above parties are not an admission of liability to provide or continue to provide such services, and are not under a waiver by any of the said parties of any right hereunder. I understand that serious accidents may occur during bicycle excursions and that the participants in this excursion may sustain mortal or serious injury as a result of their participation. Nevertheless, I agree to assume these risks and to release and hold harmless all of the persons mentioned above who might otherwise be liable to me for damages. I attest that I have checked the equipment that I will use in this excursion and it is in good mechanical condition. I also agree to not leave the tour until the tour is over.
I agree to grant the sponsors of this tour to a worldwide, royalty-free license to use my photographic, video, or digital likeness solely for promotional, educational, and/or commercial purposes.
As a participant on a tour sponsored by Brooklyn Giro LLC, I accept full responsibility for my behavior, well being, and health throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel, including but not limited to: climbing stairs, cycling, crossing traffic intersections, cycling through traffic, crossing bridges on foot or on bicycle, and any other activities associated with a bicycle tour. I further realize that the tour may involve walking through unfamiliar, narrow and/or steep corridors, gangways, roads, stairways and driveways. I also realize roadways may be operational during certain visits and that this presents additional hazards including heat and steam, reduced visibility, and various construction equipment. I knowingly and willfully accept these risks and take complete and total responsibility for my behavior, well being and health during the tour. I agree to hold neither Brooklyn Giro LLC, nor its Staff, Principles, Members, nor any other participate of the tour liable in any way should any harm come to me.
I also agree to be responsible for any equipment provided to me by Brooklyn Giro LLC. Should I lose any equipment, I agree to replace the equipment at the original expense to Brooklyn Giro LLC. Per any Bicycle provided to me during a tour hosted by Brooklyn Giro LLC, I agree to pay US 350.00 if I should not be able to return the bicycle is the condition in which it was given. I understand that I may be charged this the day of the tour on the credit card I used to book the tour.
I have read and understand everything written above and I consent to this agreement. I further affirm that I am eighteen (18) years of age or older. If I am under eighteen (18) years of age, the person consenting on my behalf is a parent or other responsible adult.
By purchasing a tour, you affirm that you have fully understood and agree to these Terms and Conditions, Waiver and Release of Liability.
BIKING IS AWESOME! WHAT OTHER ACTIVITIES DO YOU SUGGEST IN NYC?
We support many other business' in NYC.
One great idea is a program called CityPass, which offers up to 50% off of some of the most popular activities in NYC:
We also suggest The New York Pass.
This is also a great way to save on some of NYC's Best Attractions, which offers free admissions to many sites:
WHERE SHOULD I STAY WHILE IN NYC?
Visit our Affiliate site for some of the best deals we have found!
Click on the Link Below:
Book Hotels in New York for as low as $90 with HotelsCombined.com
DO YOU SELL GIFT CARDS?
We make it very easy for you to buy GIFT CARDS on line, which can simply be emailed to your friends or family.
Our booking platform allows to pay with these cards for any amount that you choose to purchase.
There is a link at the bottom of every page on our site that will allow you to purchase!
DO YOU HAVE EBIKES?
NO! Ebikes are currently banned in NYC.
DO I HAVE TO WEAR A HELMET AND DO YOU PROVIDE?
No. NYC Law does not require a helmet but we strongly encourage you to wear one.
Yes. We have helmets. We even offer gloves, hats, and toe warmers for colder days!